Summary

We started the chapter looking at the overall high-level integrated processes for incident, problem, and change management. We talked about a strategy that can be repeatable and proactive in troubleshooting efforts. We talked about some of the available tools to be used during troubleshooting tasks in any of the given environments where a problem is manifested. We covered ISA, ISA for portal advantages of connecting WebSphere Portal problems to IBM support. We also looked at some WebSphere Application Server Version 8 features and at the great Splunk engine. As we have pointed out, these disciplines of monitoring, testing, troubleshooting, and tuning go hand in hand. Troubleshooting and root cause identification is a multidisciplinary effort. Even with the right set of tools, it can still be challenging at times. It is the combination of the right technical expertise, environment, application knowledge with repeatable tools and processes supporting root cause identification and remediation...