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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from   Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

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Product type Paperback
Published in Oct 2020
Publisher Packt
ISBN-13 9781789950243
Length 644 pages
Edition 1st Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (20) Chapters Close

Preface 1. Section 1 - Platform Structure and Extensibility Capabilities
2. Getting Started with Dynamics 365 FREE CHAPTER 3. Dynamics 365 Platform Structure 4. Section 2 - Default Modules Available with the Platform
5. Dynamics 365 Sales Application 6. Dynamics 365 Customer Service 7. Dynamics 365 Field Service 8. Dynamics 365 Project Service Automation 9. Dynamics 365 Marketing 10. Section 3 - Customization, Configuration, and Extensibility
11. Dynamics 365 Customer Engagement and Power Platform 12. Customizing Dynamics 365 13. Building Better Business Functionality 14. Section 4 - Integrations
15. Out-of-the-Box Integration Capabilities 16. Custom Integration Capabilities 17. Section 5 - Administration
18. Core Administration Concepts 19. Other Books You May Enjoy

Configuring OneDrive for Business

Another option for managing documents from Dynamics 365 is to leverage OneDrive for Business. While both OneDrive for Business and SharePoint provide cloud document storage, the intent of how these should be used is quite different.

Note that files stored in OneDrive for Business default to private, unless specifically set up for sharing. This is a major difference that should be taken into consideration.

As such, when considering which file storage is better and how to use these options, we should think of OneDrive as a personal storage mechanism. We can store files in OneDrive when they are in draft, and before we are ready to share them with the rest of the organization. This is a good holding place for work in progress, associated research documents used in producing a final version, and other assets. We can structure these as related to a specific Dynamics 365 record, in preparation for creating a final document to be shared with the rest of the...

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