Developing KPIs for consistent reporting

A KPI is a quantifiable measure used to evaluate the success of an organization, employee, and more to meet the performance objectives. Put simply, KPIs are outcome-based statements of what you want to achieve and by when. KPIs and business metrics are not the same. KPIs are related to achieving a specific business outcome.

Let’s look at two different types of KPIs next.

Strategic and operational KPIs

Strategic KPIs are big-picture indicators to monitor an organization’s goal at the highest level. Generally, executives look at one or two strategic KPIs to know how an organization is performing. Subscription revenue, market share, and data center migrations to the cloud are examples of strategic KPIs.

Operational KPIs are indicators of measure for a shorter timeframe and are mainly used for improving organizational processes and efficiencies. Monthly cloud cost and subscription revenue by region are examples of operational...