Simulating conversations

ChatGPT can be used to create sample conversations with potential users with a specific persona, which can be used to help create your conversation flows. Again, I’m stressing that this should not replace the conversational flow design process, but that it is an effective way of looking at specific use cases.

What is a sample dialogue?

Sample dialogue entails examples of specific multi-turn conversations between a user and an agent.

For those involved in the design and development of conversational experiences, these bits of dialogue are an essential tool. They allow us to explore the potential pathways a conversation can follow, and to evaluate which of these branches call for consideration and integration into the final conversational design.

User: What's the luggage limit for my flight to Paris?
Chatbot: May I know the airline you are flying with?
User: It's AirExcellence.
Chatbot: For AirExcellence, you're allowed one carry...