Exporting and importing contact flows
The final way of creating a contact flow that we will cover is via exporting and importing. This capability is advantageous if you have more than one Connect instance. You might have this situation if your company is operating on more than one continent. Importing and exporting allows you to migrate work you have done in one instance to another instance, with minimal effort. There will be some changes that need to be made to make the flows work once imported, and we will discuss them as we work through the flows.
Important note
Before we can begin working on the department flows, we need to create the departments' queues. Refer to Chapter 3, Sketching Your Contact Flows, on how to create the necessary queues.
Since we haven't created any department flows yet, we will have to pick an existing flow to export as our baseline. I have chosen to use the Sample customer queue flow as the baseline for the departments. To begin, edit...
