Summary

In this chapter, you've learned how to use AI to empower your front line, manage your locations, and enhance your service offerings.

By analyzing customer data, you can extract customer affinities, purchase reasons, and challenges. This information will empower your front line to better empathize with and serve your customers. When it comes to your physical locations, you can analyze data around your branch, employees, and service to optimize processes at every level. Finally, you can enhance and even transform your service offerings by identifying growth areas, finding new uses, boosting customer loyalty, and minimizing bottlenecks.

By putting AI to work on your service data, you'll unlock new insights and opportunities for growth, and you'll further differentiate your company in the marketplace. You'll become an AI-first company.

In our next chapter, you'll learn how to apply AI to market intelligence to generate actionable insights that...