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Salesforce CRM - The Definitive Admin Handbook

You're reading from   Salesforce CRM - The Definitive Admin Handbook A Deep-dive into the working of Salesforce CRM

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Product type Paperback
Published in Dec 2016
Publisher Packt
ISBN-13 9781786468963
Length 644 pages
Edition 4th Edition
Concepts
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Author (1):
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Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Toc

Table of Contents (12) Chapters Close

Preface 1. Setting up Salesforce CRM and the Company Profile 2. Managing Users and Controlling System Access FREE CHAPTER 3. Configuring Objects and Apps 4. Securing Access to Data and Data Validation 5. Managing Data in Salesforce CRM 6. Generating Data Analytics with Reports and Dashboards 7. Implementing Business Processes in Salesforce CRM 8. Introducing Sales Cloud, Service Cloud, and the Collaborative Features of Salesforce CRM 9. Extending and Enhancing Salesforce CRM 10. Administrating the Mobile Features of Salesforce CRM 11. Studying for the Certified Administrator Exam

Questions to test your knowledge

The following section is question and answer for related to the topics covered in this chapter.

Questions

We present two questions to verify your understanding of the Salesforce1 app solution.

Question 1 - Salesforce1 App access.

What are the various apps in which Salesforce1 can be accessed? (Select all that apply).

a) Using a mobile browser app

b) Using a desktop browser application

c) Using a downloadable app

d) Using a Salesforce CRM app

Question 2 - Salesforce1 Downloadable Apps.

The Salesforce1 downloadable apps are set up in Salesforce as Connected Apps. When could the Connected Apps be created or amended for the Salesforce1 downloadable apps? (Select all that apply).

a) When a user uninstalls a Salesforce1 downloadable app on their mobile device.

b) When a user installs a Salesforce1 downloadable app on their mobile device and logs in via the mobile app to the Salesforce organization.

c) When an administrator manually installs the Salesforce1 connected...

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