Summary

With that, you now have the ability to use the Speech service for creating a transcript from an audio conversation or capturing a live audio transcript and displaying it in real time for captioning and other uses. From there, you have the opportunity to track the quality of calls using the sentiment skill available with Language services and provide the ability for your organization to greatly enhance the customer service experience, as well as training tools. These capabilities are some of the more prevalent examples where the Cognitive Services tools are applied to real-world scenarios, but just a small portion of the overall capabilities from both the Speech and Language services. Be sure to use examples such as the one laid out in this chapter and apply critical thinking around what other skills are offered within the services, as well as enhancements applied over time, for what might be beneficial to your organization. Be mindful of the limitations of the service we discussed...