Chapter 7. Scenario-based Scripting for SCSM Administration

We now have a basic understanding of how to manage the System Center Service Manager administrative tasks through PowerShell. It's time to look at some of the real-time scenarios that will give you a better understanding of how to use PowerShell to carry out some of the real-life SCSM day-to-day activities. Here, we will cover most of the common scenarios we as administrators perform on a daily basis. We can still do much more than what is covered in this chapter.

This chapter covers the following topics:

• Adding classes to the SCSM allow list
• Exporting management packs
• Backing up unsealed management packs
• Manual activity and service request check
• Tickets status check
• Support group and tier queue check for multiple tickets
• Updating field information for the number of users
• Finding the GUID of any SCSM template
• Getting the queue members for SCSM

Note

Code blocks demonstrated in this chapter will not include error handling mechanisms...