Moving from manual processes to automation leads to the following questions:
- Is automation the root of all Information Technology (IT) evil?
- Is the lack of automation the root of IT evil?
The answer to both the questions is "it depends". In most circumstances, we can say yes to either question. So "evil" may sound a little strong for technology; however, this is similar to the view of money. There is a definite fact that a lack of a well-defined and optimized process is the root of any automation evil. This chapter discusses steps we can take to ensure that the Runbooks (process workflows) we implement in System Center 2016 Orchestrator meet our needs as intended without the introduction of inefficient automation.
