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Mastering Salesforce Experience Cloud

You're reading from   Mastering Salesforce Experience Cloud Strategies for creating powerful customer interactions

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Product type Paperback
Published in Oct 2024
Publisher Packt
ISBN-13 9781835466346
Length 328 pages
Edition 1st Edition
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Toc

Table of Contents (22) Chapters Close

Preface 1. Part 1:Curating a Digital Experience Strategy FREE CHAPTER
2. Chapter 1: Defining Your Digital Experience Strategy 3. Chapter 2: Translating Your Audience and Interactions into Meaningful Technology Features 4. Chapter 3: Technology Component Identification – Which Parts of Experience Cloud Do I Need? 5. Part 2: Infrastructure Setup to Support and Customize Design Strategy
6. Chapter 4: Curating Data Models 7. Chapter 5: Understanding Experience Cloud Templates 8. Chapter 6: When to Use Aura Components, Lightning Web Components, and Lightning Runtime Components 9. Part 3: Human-Centric Development
10. Chapter 7: Leveraging Screen Flows versus Apex 11. Chapter 8: Understanding Inputs – Emails, Chats, and Text Messages 12. Chapter 9: Marketing Automation Setup 13. Chapter 10: Leveraging Case Management and Knowledge Bases 14. Part 4: Site Launch
15. Chapter 11: Security – Authentication, Data Sharing, and Encryption 16. Chapter 12: Monitoring Your Site – Salesforce Native Reporting 17. Chapter 13: Site Launch, Maintenance, and Moderation 18. Part 5: Certifications
19. Chapter 14: Best Practices and Certification Test Preparation 20. Index 21. Other Books You May Enjoy

To get the most out of this book

To get the most out of Salesforce Experience Cloud, it’s helpful to have knowledge of the core Salesforce Clouds, specifically Sales and Service Clouds. For business users, understanding the basic functions of these core clouds will make Experience Cloud concepts clearer. For admins or developers, familiarity with the declarative order of operations and the Lightning Framework will be beneficial. Additionally, a web development background can help demystify some of the concepts in Experience Cloud.

Software/hardware covered in the book

Operating system requirements

Salesforce Experience Cloud

Windows, macOS, or Linux

Salesforce Marketing Cloud

Windows, macOS, or Linux

Salesforce Service Cloud

Windows, macOS, or Linux

Salesforce Sales Cloud

Windows, macOS, or Linux

Salesforce CMS

Windows, macOS, or Linux

If you are using the digital version of this book, we advise you to type the

A great way to test your knowledge of Salesforce Experience Cloud is to use Salesforce Trailhead and download a demo org. A demo org will be a developer sandbox of a net new Salesforce instance, allowing you to configure and test your designs.

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