Chapter 10: Use Case 3 – Chatbots with Druid

We can bridge conversational artificial intelligence (AI) and UiPath automation with intelligent chatbots to modernize operations and enhance the user experience (UX). With chatbots, we can integrate intelligent communication tools into messaging apps or chat windows, giving end users an almost immediate resolution to their inquiries. With chatbots and UiPath, we can go one step further in fulfilling the requests of customers—not only can we respond to customer inquiries using intelligent chatbots, but we can also launch automation processes to provide end-to-end (E2E) fulfillment of customer requests.

In this chapter, we will work together to build a chatbot that can interact with human users and launch UiPath automations. As we build the use case, we will follow a similar development life cycle as outlined in the previous chapters. We will start with understanding the current state of our automation opportunity, and then...