Operational efficiency through LLMs – automation and analysis
Let’s go through a case study that exemplifies how a financial services provider implemented LLMs to achieve operational efficiency.
Background
TermCorp, a global financial services provider, faced challenges with operational efficiency, particularly in processing customer queries, generating reports, and analyzing financial documents. The company sought to automate these tasks and enhance its data analysis processes.
Objective
Their objective was to leverage LLMs in automating routine operations and analyzing large volumes of text-based financial data to improve efficiency, reduce errors, and expedite decision-making processes.
Implementation of LLMs
We will go through the steps that occurred during the implementation of LLMs.
Automated customer service
TermCorp implemented an LLM to handle first-level customer inquiries, automating responses to common questions and transactions, which...
