Release Management

Release management, covered in ISO/IEC 20000-1, is a critical component of the ITSM life cycle that focuses on planning, coordinating, and controlling the release of software and hardware changes into the live environment. The primary goal is to ensure a smooth and efficient transition of changes from development to production while minimizing disruptions to existing services. Release management encompasses activities such as planning, scheduling, risk assessment, testing, and communication with stakeholders to guarantee that the release meets quality standards and aligns with business objectives. By establishing well-defined release processes and collaborating across teams, release management contributes to the reliability and stability of IT services, fostering a controlled and predictable environment for implementing changes.