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Amazon Connect: Up and Running

You're reading from   Amazon Connect: Up and Running Improve your customer experience by building logical and cost-effective solutions for critical call center systems

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Product type Paperback
Published in Apr 2021
Publisher Packt
ISBN-13 9781800563834
Length 338 pages
Edition 1st Edition
Tools
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Author (1):
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Jeff Armstrong Jeff Armstrong
Author Profile Icon Jeff Armstrong
Jeff Armstrong
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Table of Contents (17) Chapters Close

Preface 1. Section 1: Planning
2. Chapter 1: Benefits of Amazon Connect FREE CHAPTER 3. Chapter 2: Reviewing Stakeholder Objectives 4. Chapter 3: Sketching Your Contact Flows 5. Chapter 4: Connect Costing 6. Section 2: Implementation
7. Chapter 5: Base Connect Implementation 8. Chapter 6: Contact Flow Creation 9. Chapter 7: Creating AI Bots 10. Chapter 8: Interfacing Enterprise Applications 11. Chapter 9: Implementing Callbacks 12. Chapter 10: Implementing Voicemail 13. Chapter 11: Implementing Call Analytics 14. Chapter 12: Implementing Contact Lens 15. Chapter 13: Implementing Chat 16. Other Books You May Enjoy

Deploying the CloudFormation template

The deployment of the analytics solution will be similar to the deployment we did for the voicemail solution. We will want to deploy a new stack in CloudFormation that will deploy new resources. To begin the process, enter into the CloudFormation console:

  1. Click on the Create stack button in the upper-left corner of the screen. You can reference Figure 11.13 for a refresher:

    Figure 11.13 – Creating a stack

  2. Since we don't have any resources already deployed that we want to import, we need to choose the With new resources (standard) menu item (Figure 11.14):

    Figure 11.14 – New resources

  3. When we get to the Create stack screen, we want to upload a template file. Choose the file that you modified to upload. Make sure not to choose the original file downloaded from AWS. It won't work with our deployment of Connect. Before you click the Next button, validate that your settings match Figure 11.15:

    Figure 11.15 –...

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