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The Art of CRM

You're reading from   The Art of CRM Proven strategies for modern customer relationship management

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Product type Paperback
Published in May 2019
Publisher
ISBN-13 9781789538922
Length 360 pages
Edition 1st Edition
Concepts
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Author (1):
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Max Fatouretchi Max Fatouretchi
Author Profile Icon Max Fatouretchi
Max Fatouretchi
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Table of Contents (13) Chapters Close

Preface Introduction FREE CHAPTER 1. What is CRM? 2. Getting to Know Your Customer 3. Conceptualizing the CRM Design from Business Requirements 4. Architecting Your CRM Solution – Preparing for Today and Tomorrow 5. Utilizing Artificial Intelligence and Machine Learning in Your CRM STRATEGY 6. GDPR and Regulatory Compliance 7. CRM Integration Strategies 8. Cloud Versus On-premise Versus Hybrid – The Deployment of a CRM Platform 9. CRM Differentiators Other Books You May Enjoy Index

Social selling and advertising

Social selling is the process of developing sales over social network platforms and it is an integrated part of the modern sales process. This has been increasingly taking place via social networks such as LinkedIn, Twitter, Facebook, and Pinterest, and as a result, it is becoming an integrated part of CRM processes across most industries.

Examples of social selling techniques include branding and interacting directly with potential buyers and customers, which will help you to develop leads and opportunities with integrated social listening in your CRM strategies. The concept is gaining huge popularity in a variety of industries, such as financial advisory services, the automotive industry, and consumer products.

Social selling is the main source of income for a selection of social media platforms, such as LinkedIn, while social advertising is the main revenue source for Facebook. With LinkedIn having 675 million monthly active users (MAU) in...

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