Global Head of Customer Experience at a Multinational Energy Company
No matter how advanced the technology solutions are, their value is lost if they are not understood or used. The primary focus should always be on the perspective of the end user. Understanding their needs and interests allows us to engage in meaningful discussions about value, rather than simply pushing our solutions out. The key question to keep in mind is: “What’s in it for them?” This approach ensures that our efforts are targeted and effective.
LinkedIn: joeromata
Joe Romata is the Global Head of Customer Experience at a multinational energy company. He has driven customer-centric digital transformations at a variety of companies, from blue-chip multinationals to tech startups.
LISA: Tell us about your career journey to date.
JOE: Following my time as a Deloitte consultant, I worked at a MarTech startup. Now I’m working for a multinational energy company as the Global...
