Understanding SaaS
Selling/using Software as a Service relates to a wider set of solution design principles called service design thinking. Service design thinking is not just a software development technique and/or a software deployment approach, but it impacts several business areas, namely, organization and human resources, software development processes, and finally, hardware infrastructures and software architecture.
In the subsections that follow, we will briefly discuss the implications for each of the business areas we listed, and in the last subsection, we will focus specifically on the SaaS deployment model.
Adapting your organization to a service scenario
The first organizational implication comes from the need to optimize the value of the software for the target organization. This requires a human resource or a team to be in charge of planning and monitoring the impact of the software in the target organization in order to maximize the value added by the software...