Important application menus and modules

There are a few particular application menus and modules that developers and administrators should be aware of, as they're home to some of the more useful tools and parts of ServiceNow. You've already seen a few of them, and have added them to your favorites list! Here, I'll go through a few of the more useful modules and what they're for:

• System Definition: Home to a great many useful modules, and contains definition information for various components of ServiceNow such as scripts and dictionary records.
• Catalog Definitions: Under Service Catalog | Catalog Definitions, Maintain Items allows you to see and modify catalog items, including related lists for their variables, categories, and other related records. Similarly, you can maintain categories, catalog shopping cart layouts, and even different service catalogs from this sub-menu.
• System Applications: Using the Studio link in the System Applications menu takes you to the Application Development Studio...