Working with task activities

Tasks are an integral part of service-now and for each and every IT staff effort a task should be created so that they can account the work against their name. Task activity creates and modifies the workflow tasks. It is important to note that you are allowed to create task activity when workflow is running on table which extends Task table. There are two activities related to tasks and we will take a look at these activities in this recipe.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and an admin role.

How to do it...

1. Open any standard web browser and type the instance address.
2. Log in to the Service-Now instance using the credentials.
3. On the left-hand side in the search box, type workflow and under workflow application, click on workflow editor module.
4. Out of the box, service-now provides following activities for Tasks in the workflow:

Workflow task activity

• Catalog Task: This activity creates a catalog...