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ServiceNow: Building Powerful Workflows

You're reading from   ServiceNow: Building Powerful Workflows Automating IT Service Management

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Product type Course
Published in Aug 2017
Publisher Packt
ISBN-13 9781788628730
Length 1330 pages
Edition 1st Edition
Languages
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Authors (3):
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Tim Woodruff Tim Woodruff
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Tim Woodruff
Martin Wood Martin Wood
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Martin Wood
Ashish Rudra Srivastava Ashish Rudra Srivastava
Author Profile Icon Ashish Rudra Srivastava
Ashish Rudra Srivastava
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Toc

Table of Contents (39) Chapters Close

Title Page
Credits
Preface
1. Module 1 FREE CHAPTER 2. The Interface 3. Lists and Forms 4. UI Customization 5. Understanding Data and Relationships 6. Tasks and Workflows 7. UI and Data Policies 8. User Administration and Security 9. Introduction to Scripting 10. The Server-side Glide API 11. The Client-side Glide API 12. Server-side Scripting 13. Client-side Scripting 14. Debugging 15. Pro Tips 16. Module 2 17. Getting Started with Service-Now 18. Performing Core Configuration and Management Tasks 19. Building Data-Driven Application 20. Configuring Alerts and Notifications 21. Building and Configuring Reports 22. Creating and Configuring Workflow Activities 23. Auditing and Diagnosing Service-Now 24. Module 3 25. ServiceNow Foundations 26. Developing Custom Applications 27. Server-Side Control 28. Client-Side Interaction 29. Getting Things Done with Tasks 30. Events, Notifications, and Reporting 31. Exchanging Data – Import Sets, Web Services, and other Integrations 32. Securing Applications and Data 33. Diagnosing ServiceNow – Knowing What Is Going On 34. Packaging with Applications, Update Sets, and Upgrades 35. Making ServiceNow Beautiful with Service Portal and Custom Interfaces 36. Bibliography

Client-side scripting


In many ways, Client Scripts are very similar to business rules, which, as we saw in the previous chapter, run in the instance. Both Client Scripts and Business Rules run JavaScript against a specific table, one record at a time. However, instead of triggering at database access, Client Scripts add interactivity to a form. When specific events happen on the page, such when a field changes, when the form loads, or when a UI Action is clicked on, the Client Scripts will be evaluated. These actions can all cause the JavaScript code of your choice to run. In the majority of cases, the scripts will use the GlideForm functions.

Client Scripts can run in four different scenarios:

  • onChange: When a field is edited in a form
  • onLoad: When the form is displayed in the browser
  • onSubmit: When a UI Action is clicked on in the form
  • onCellEdit: When a field is edited in a list

As with business rules and Script Includes, the platform gives a script template to use.

Note

Client Scripts are supported...

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