Governing your Salesforce program and platform
With many changes happening to your Salesforce program and the platform to serve your organization, having solid governance in place is key for stability and growth.
Let’s begin by looking at your Salesforce CoE role in the governance of your Salesforce program and platform.
Updating your Salesforce CoE
Your Salesforce CoE is still the overarching governance body responsible for overseeing your Salesforce program. It consolidates knowledge, guidelines for ways of working, and change management, and manages the governance structures and forums for business, technical, and data governance.
The key leadership roles in your Salesforce CoE in the continuous improvement phase are as follows:
- Salesforce platform owner: This is the owner and overall accountable for your Salesforce platform, and its roadmap:
- Some organizations also refer to this role as chief product owner or product manager. If your Salesforce platform...
