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Salesforce CRM Administration Handbook

You're reading from Salesforce CRM Administration Handbook A comprehensive guide to administering, configuring, and customizing Salesforce CRM

Product type Paperback

Published in Apr 2024

Publisher Packt

ISBN-13 9781835085691

Length 328 pages

Edition 1st Edition

Tools

Salesforce

Concepts

CRM

Authors (2):

Mateusz Twarożek

Krzysztof Nowacki

View More author details

Table of Contents (16) Chapters

Preface

1. Chapter 1: Getting Started with Salesforce FREE CHAPTER

2. Chapter 2: Salesforce Architecture

3. Chapter 3: Getting to Know Data Management

4. Chapter 4: Lightning Experience

5. Chapter 5: Objects in Salesforce

6. Chapter 6: User Management and Security

7. Chapter 7: Automation Tools

8. Chapter 8: Reports and Dashboards

9. Chapter 9: AppExchange and Custom Applications

10. Chapter 10: Service Cloud

11. Chapter 11: Sales Cloud

12. Chapter 12: Salesforce Administrator Exam Preparation

13. Chapter 13: Continuing Education and Career Development

14. Index

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15. Other Books You May Enjoy

Tips and tricks for exam day

In this section, we would like to present you with a few tips and tricks that may come in handy on the day of the test, while you’re solving it, and even the moments just after! I’ve divided them into tips for just before the exam, during the exam, and after the exam. I encourage you to read these tips and tricks.

Before the exam

The following are some things to keep in mind before the exam:

If you’ve opted for an online exam at home, check and prepare your computer in advance. Remember that Salesforce requires the installation of a dedicated application, and you must have a functional webcam. You should check all of this in advance.
If you’re taking the exam at an exam center, arrive early. Keep in mind that the process of verifying your data (i.e., checking if it’s really you) takes a bit of time.
Leave your gadgets in the locker at the exam center. Personal items, as well as your phone or watch...

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Authors (2)

Krzysztof Nowacki

Krzysztof Nowacki

Krzysztof Nowacki is a Salesforce Certified Administrator and Consultant with 15+ years of experience in CRM and HR software implementations and consultancy for key international accounts in various industries (including FMCG, pharmacy, retail, manufacturing, finance, and SSC/BPO). He is also a speaker at conferences and a lecturer in postgraduate studies.

See other products by Krzysztof Nowacki

Mateusz Twarożek

Mateusz Twarożek

Mateusz Twarożek is a certified Salesforce administrator and consultant boasting 14 years of IT industry experience. Currently, he serves as the Head of Quickstarts for Salesforce Admins in the CEE region and acts as a consultant. His expertise spans system design in diverse sectors such as fintech, sales, manufacturing, and education, with a notable specialization in the NGO sector. As a conference speaker, he takes pleasure in disseminating his knowledge and insights within the community. Beyond his professional endeavors, he is a devoted spouse and parent who cherishes family time and has a personal interest in solving logical puzzles.

See other products by Mateusz Twarożek

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