Summary
In this chapter, we wanted to ensure that we were on the right track by adopting the Second Way through amplifying feedback loops. The key feedback loops that we will use for our value streams are often metrics.
When selecting metrics, we want to view them as KPIs. We saw how to start with our desired objectives, look at the metrics that line up with our objectives, refine a set of metrics to collect, and collect them as KPIs.
We first looked at one standard of metrics to use as part of our set of KPIs: the DORA metrics that form the basis of the annual Accelerate State of DevOps report. By collecting these metrics and continuously improving, a value stream may be identified with a performance level based on comparison with other organizations as collected by the annual report.
If looking at other types of work beyond those that provide customer value, a value stream may look at the Flow Framework® created by Tasktop. With the Flow Framework®, we outlined...
