Working with Service Requests in the Self-Service Portal
After publishing the Request Offering and Service Offering, end users can start creating Service Requests in the SCSM 2016 Self-Service Portal based on this offering.
This recipe shows how to work with the SCSM 2016 portal to submit a Service Request.
Getting ready
Open the SCSM 2016 Self-Service Portal in a browser.
By default, the URL is https://<portalservername>:<port>.
How to do it...
The following is the SCSM 2016 portal entry page:
Click on the Active Directory User Management Service Offering in the Service Catalog section on the left side.
Click on Request A New User in Active Directory:
Provide the information in the form. Click on Submit.
After the Service Request is submitted, the end user can follow the progress of his/ her request by clicking on My Requests and then on the Service Request in the list:
How it works...
Using the SCSM 2016 portal, it is possible for end users to raise Service Requests. Based on all...
