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Microsoft Dynamics 365 Project Operations
Microsoft Dynamics 365 Project Operations

Microsoft Dynamics 365 Project Operations: Deliver profitable projects with effective project planning and productive operational workflows

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Microsoft Dynamics 365 Project Operations

Chapter 1: Introducing Project Operations

Microsoft Project Operations begins a new generation of project management capabilities combined with the power of the Microsoft 365 platform! Many years ago, Microsoft entered the office solution category and now Microsoft 365 dominates all other solutions. Project Operations is designed to provide you with the tools to expand your customer base by providing a connected environment from sales through delivery through planning to financial reporting and profitability.

Project Operations optimizes an already-proficient organization by providing optimized resource utilization and project economics. It allows you to amplify communication across project teams, collaborate externally and internally, and act upon up-to-date insights in a project. Furthermore, Project Operations simplifies time tracking and expense management while at the same time evolving with a modern and adaptable platform.

In this chapter, you will understand the key principles of the Project Operations solution and how it works. This chapter will help you to understand the key principles and concepts of the project business industry. People with the titles of project manager, practice manager or portfolio managers and consultants alike will understand the value of the solution and how it will improve project planning, execution, and accounting. Understanding where we intend to be is the first key to success. This chapter will define the success criteria of the Project Operations solution.

In this chapter, you will learn about the following concepts:

  • Key principles and concepts for project managers, project leaders, or business consultants so that you know how you, personally, fit into the solution for your clients
  • Project businesses at a glance to get to know how your company fits into similar industries
  • The value of the Microsoft Project Operations solution so you can determine how this solution benefits your company, you (personally), and your industry peers
  • Key performance results of implementing a Project Operations solution benefitting the firm by knowing your key performance statistics
  • The overall solution value of a connected organization so you can connect internally and externally
  • How to achieve more profitable projects in Project Operations so your firm benefits from the hard work performed
  • Better decision making through better tools so you can spend the most time on the most beneficial activities
  • Better customer/client relationships through communication, collaboration, and information so that you can enjoy the journey with your clients

Key principles and concepts for project managers

Congratulations! Imagine you have just become the project manager of that great new project your firm has won! You have worked hard to get this project and you want nothing but the best delivery of your solution for the client. You may be the program or practice manager who worked with the project manager to win the business and this is one of your many customers or clients (depending on your terminology). The chief operations officer may be looking at your portfolio as a part of a larger segment of business and thus looking at this new project as a part of a firm's overall services portfolio.

Project Operations pulls together the sales and delivery teams to provide a solution in which both sales and delivery can work. From the selling cycle, project contracts are created, which tie directly to the milestones that will be billed. Further along in the process, invoices are created, which drives revenue recognition in the accounting system.

Now, how do you deliver effectively for the clients that you have worked so hard to bring on board and keep happy? Now the project must be fulfilled to meet the expectations of the client. A hundred thoughts go through your mind. How do I turn an estimating worksheet into a project plan? How do I get the right people with the right skills on my project? What other projects am I competing with internally for the right talent? How can I manage all these moving parts?

Many project managers and others have lost many hours of sleep pondering these questions and trying to figure out how to deliver on the success promised to their client. Our goal with this book is to introduce you to a solution called Microsoft Dynamics 365 Project Operations that will be the tool you can use to relieve your mind and get more rest! The goal of this book is to identify the key principles and concepts for you as a program or project manager or business executive in charge of the profit and loss (P&L) of an entire firm.

Project businesses at a glance

First off, what does a project business do for their clients? Well, that answer is wide and varied. In fact, using the Standard Industrial Classification (SIC) codes, if you searched on project business categories, you will find a significant variation of business types within almost the same classification. One of my favorite examples from history has been how some firms classify AEC as Architects, Engineers, and Construction. Although classified together, architects, engineers, and construction firms have about as much in common as bakers, butchers, and farmers. They have some things in common but not common business processes. Thus, for the purpose of this book, let's identify the common thread within a project business. Project businesses deliver skilled and certified services by people to achieve a project's purpose.

The following is a representation of the common business sectors or industries included in the project business sector:

Figure 1.1 – The Project Business sector

Figure 1.1 – The Project Business sector

Within the Microsoft world, we have consultants who are skilled (read experienced) and certified (having achieved Microsoft certification) on services (implementation and training) to set up and implement software for their clients.

Other examples are management consultants who provide business strategy and tactics to grow and build the performance of businesses as a result of a merger or acquisition or simply to grow the business. Information technology (IT) implementation firms may specialize in setting up cloud computing solutions for their clients. Furthermore, some Point of Sale (POS) or security solution companies may have massive hardware configurations they prepare for their clients to be deployed at a retail establishment that requires purchasing inventory, combining it with project business and onsite deployment.

These are only a few examples of what project business is. Let's also determine what project business is not. Project business is not personal services, automotive services, health services, or private services. These do not fit into the category of project business primarily because they do not have the project orientation that requires a level of management not readily available.

Some outliers that fit into the overall services category but may or may not fit into this category of project business include legal services, educational services, and membership organizations. If these businesses need to manage projects along with costing or pricing information they could benefit from Project Operations.

So, what is this Project Orientation that is so important to identify whether an industry is a project business or not? Well, it begins with the basics of a project itself. From the earliest moment of human history, we have been working on projects. From the Pyramids to the Great Temple to the Great Wall, projects have been the backbone of great achievements! I sometimes have mused about the project plan for the Great Pyramid… how many laborers of stonecutters would I need to cut a certain amount of stones to achieve the result of not just an architectural monolith but also an engineering achievement!? Oh, and to add pressure, it has to be done with relatively simple tools and within the lifetime of the Pharaoh! Now, talk about some pressure!

The Egyptians were some of the earliest recorded project managers and with the results of their projects, I would say they have achieved a lot, to their credit. They would have had to be concerned with the overall project (a pyramid), the timeline to get the project done, the labor, and the organization thereof. The resulting pyramid project also had concerns over materials and environmental concerns, emphasizing their achievements. Their projects took on a life of their own, very much like our projects, and a ton of support systems to achieve their desired results. There were support workers building roads and equipment, baking bread, and generally supporting the direct labor to the pyramid.

This is like a commercial construction project as constructed today. Commercial construction projects have very much the same concerns of the timeline, labor, and materials. Let's see what a Gantt chart of a commercial construction project looks like:

Figure 1.2 – A commercial construction Gantt chart example

Figure 1.2 – A commercial construction Gantt chart example

Therefore, dear readers, this is a challenge for you as you have won this new project and built an additional business for your practice and your firm. I can imagine in that first project, someone was very passionate about their idea and project plan that they were selling to the client. This is not that different from you. You have a passion for what you are doing or you would not be successful and reading this book. Let's capture that passion and turn it into the burning heart that delivers upon your success.

If you are like most of the project management world, you are probably well immersed in the Microsoft world and use many of their products in your day-to-day life. One of the first applications you will interface with in your day is your calendar and your email. You will likely begin your morning (if you are honest with me) by looking at your smartphone and seeing what meetings you have on your calendar for the day or looking at emails that were delivered overnight. The infrastructure that supports this is what Microsoft calls its Microsoft 365 framework. We will go deeper in the next chapter into the overall infrastructure. However, just like you do not really think much of your electricity supplier when you turn on the lights, you really do not think much of Microsoft when you turn on your phone and see that someone put a 7:30 a.m. meeting on your calendar!

Once you have had a cup of coffee (or two), you will bravely fire up your laptop, surface, iPad, or Mac to begin the work of your day. You will likely open Microsoft Outlook for your email, calendar, contacts, and other functions. During the day, you will use many of the Microsoft Office 365 solutions, such as Microsoft Teams for meetings, files, collaboration, and messaging. Further, you might use Microsoft Word, Excel, PowerPoint, SharePoint, and maybe Microsoft Project to manage project plans.

Disclaimer:

There is no judgment in how you manage projects today. I just mentioned Microsoft Project and some of you may be playing in your mind the most erudite of thinking. Oh, yes, I should be using Microsoft Project but because of whatever limitations I cannot use Microsoft Project. Hey, there is no judgment here! I have managed many projects in Excel, Word, PowerPoint, and many other tools, so do not feel any need to level up to Microsoft Project before you read on! This is a safe place for all of us who are working hard!

Now that we have that out of the way, let's turn our attention to how we can grow through our project management capabilities. We know that we grow from level to level (or level up) throughout life. Where we are today is not where we will be tomorrow and we will grow from level to level as we progress in our careers. Thus, we should look at ways that we can grow quickly throughout the discipline of project management. We do know that to achieve more for our clients, we must focus on delivery processes and repeatability of success to continue to succeed from project to project. It is here that we do need to interject with some structure and tools to achieve the business objectives your firm has.

The value statement of Project Operations is to provide the overall framework together for you and your firm to connect your various systems and processes together to grow from one level of maturity to another. This is the value of Microsoft Project Operations.

The value of the Microsoft Project Operations solution

Looking at projects in a more modern way takes a modern solution approach. Furthermore, it requires collaboration, communication, and flexibility in the project delivery to be successful in tomorrow's world. In order to work best together, we need to have more modern tools and capabilities. This is the value of Project Operations.

The following screenshot shows what a project plan in Microsoft Project Operations looks like:

Figure 1.3 – Microsoft Dynamics 365 Project Operations

Figure 1.3 – Microsoft Dynamics 365 Project Operations

Like Neo in the movie The Matrix from 1999, you are about to swallow the red pill. The red pill represents an awakening that could be difficult and painful. Your world will be totally changed with the red pill and you will see the truth in the success you can have in your career with the right tools in place. You can take the blue pill if you want and go back to the cold comfort of believing that you have all your projects under control and you are delivering profitability to your firm. The choice is yours, Neo!

Welcome to the project awakening! Now that you are here, let's talk about some of the facts of the projects you have been managing. You have been doing a great job over the years and that is why you have been promoted so many times. However, the underlying understanding of your purpose is something that may be missing. Your purpose for the delivery of projects on time, on budget, and meeting your client's needs has been to meet and exceed the performance expectations of your firm.

With the tools you have used, you have achieved much success. However, you are now on the verge of realizing your full potential by connecting with your firm's purpose. Let's get that out of the way first. In a most capitalistic circumstance, your firm may be engaged to make a profit from every project, every time to a profit margin that is prescribed by the firm. In other firms, the purpose may be to provide the highest quality services and solutions to the clients within a given industry or solution segment. In other firms, you may be directly connected to the welfare of your customers and your ability to deliver will directly impact the success of real people and their lives and livelihoods.

Let's now connect this with the tools we use to gain more success and align more tightly with the end-to-end processes in your firm. Microsoft Project Operations is an end-to-end solution built upon the Microsoft Dataverse utilizing Dynamics 365 Customer Engagement (CE) for project sales, resource management, planning, scheduling, time and expense entry, billing, and project accounting functionality in one solution. The end-to-end integrated environment combines the power and functionality of the CE Project Operations solution with the accounting power of Dynamics 365 for Finance and Operations.

Embedded into the Microsoft 365 framework, Project Operations provides an all-encompassing solution to the project professional's daily life! The reason this is important is that when a solution is designed to work together in your daily life and support the end-to-end processes of a project, it provides the infrastructure needed to succeed.

Imagine, if you will, your home. Would you tolerate different settings on your faucets in different rooms? Hot on the right, cold on the left in one room while the opposite is true in another? How about your light switches? What if, randomly, they were different in different rooms? More so, what if your kitchen was wired for 230 volts while the rest of the home was 110/120 volts and had different plug configurations? Sounds like a mess, does it not?

Technologically, this is what businesses tolerate every day when they use one solution for the sales team, one for project task management, one for billing, and yet another for accounting. Yes, you can produce a best of breed integrated environment but the results are highly dependent upon the technical skills to pull this solution together. Furthermore, the solution is only as good as its weakest link and will break (not may break, will break) at the most inopportune time! These solutions proliferate through businesses today. Small armies of technologists support these solutions to keep them running and even at the best of their performance, they simply ensure an end-to-end transaction works through the system without error.

Building the right solution for tomorrow's project manager requires decades of innovation combined with the latest technological foundation. The entire solution must work seamlessly together while continuing to improve as workforces change, technology improves, and technical capabilities increase at exponential rates. Let's check how an end-to-end solution with Microsoft 365 works.

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Key benefits

  • Deliver successful projects via improved collaboration, visibility, and teamwork using Microsoft Project Operations solutions
  • Gain real-time data insights to modernize business strategies to increase market share
  • Build the right project operations models to meet business needs with an optimized budget

Description

Dynamics 365 Project Operations is a game-changing solution set for project-driven businesses that allows you to deliver commercially successful projects in a timely and cost-effective manner, keeping the project teams productive and collaborative. With this book, you'll find out how you can bring more value to the business by winning new projects and driving exponential revenue growth. Starting with the key principles of Project Operations, you'll understand how it improves project planning and execution. You’ll then learn how to successfully deploy Project Operations along with different integration strategies and get to grips with the best approach for sales through project opportunities, project contracts, and pricing workflow implementation. This book will guide you through setting up direct staffing and centralized staffing models and enable you to manage project changes confidently by getting hands-on with project timeline management, pricing management, resource assignments, and modifications. In the final chapters, you'll find out how to use Project Operations effectively for project accounting and finance. By the end of this book, you’ll have gained the confidence to deliver profitable projects in a well-connected organization through efficient decision-making and successful customer-client relationships.

Who is this book for?

This book is for project managers, project leads, business consultants, and business leaders who want to gain a competitive edge by delivering successful projects in a shorter time span with the help of effective operations and workflows across different teams within projects. Knowledge of Microsoft 365 and a sound understanding of business acumen and sales through the delivery process is necessary to get the most out of this book.

What you will learn

  • Configure key elements of Project Operations to drive improved collaboration with your customers
  • Discover how Project Operations is interconnected with Microsoft 365 and Dynamics 365 Platform
  • Understand the Project Opportunity-to-Quote-to-Contract workflow and its implications for selling
  • Find out how to set up and utilize direct staffing and centralized staffing models
  • Explore Project Timeline Management using Task, Board, and Timeline views
  • Find out how information flows to finance and operations in Project Operations
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Publication date, Length, Edition, Language, ISBN-13
Publication date : May 14, 2021
Length: 298 pages
Edition : 1st
Language : English
ISBN-13 : 9781801072076
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Length: 298 pages
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Language : English
ISBN-13 : 9781801072076
Vendor :
Microsoft

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Table of Contents

16 Chapters
Section 1: Foundation and Framework of Project Operations Chevron down icon Chevron up icon
Chapter 1: Introducing Project Operations Chevron down icon Chevron up icon
Chapter 2: Using the Microsoft Dynamics 365 Framework for Success Chevron down icon Chevron up icon
Chapter 3: The How-Tos of Setting Up Project Operations Chevron down icon Chevron up icon
Section 2: Project Sales through Delivery Chevron down icon Chevron up icon
Chapter 4: The Account Manager – Project Selling Chevron down icon Chevron up icon
Chapter 5: Project Contracts and Pricing Chevron down icon Chevron up icon
Chapter 6: Practice Manager Functions – We Won the Contract! What Now? Chevron down icon Chevron up icon
Chapter 7: Resource Manager – Staffing for Success! Chevron down icon Chevron up icon
Section 3: Project Delivery through Operations Chevron down icon Chevron up icon
Chapter 8: Managing the Project to Success! Chevron down icon Chevron up icon
Chapter 9: Team Member Activities Chevron down icon Chevron up icon
Chapter 10: Approvals and Exceptions Chevron down icon Chevron up icon
Chapter 11: Project Accounting and Operations Chevron down icon Chevron up icon
Assessments Chevron down icon Chevron up icon
Other Books You May Enjoy Chevron down icon Chevron up icon

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Erik Hoiden Aug 17, 2021
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Great insight, based on exceptional experience and a easy-to-read style
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Peter North Jun 16, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Nice nuggets about Dynamics 365 Project Operations and what to consider when implementing this solution. Well written and with good insights.
Amazon Verified review Amazon
SpicyLlama May 31, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
The world of Microsoft Dynamics can be daunting at times. Depending on the industry focus, the size of the business, and what software or other technology is in play, there are a lot of potential solutions to choose from. In order to hit the ground running, a solid project team, solution, and repository of information/decisions need to be available. Too often those last two are scattered between a number of different resources. This is where Project Operations excels and could potentially be the difference between a successful project and a mediocre project that limps across the finish line.This new book from Packt does an excellent job of breaking down what D365 Project Operations is, how it ties into the rest of the Dynamics family and framework, and how it leverages Power Platform. It then goes on to explain in sufficient detail how to set up Project Operations depending on individual needs, and how to use it throughout the lifecycle of the project. The way these sections are broken down and expand on each other make it very easy to follow for those that may be new to Dynamics, and also very valuable to those who have been working with Dynamics for quite some time.One of the most appreciated things about this book is the way that it is written. While it may seem to be in long form, the choice to make it more human in language as opposed to a straight technical walkthrough puts it over the edge. It's very much structured how a consultant would lead a workshop during an implementation. That helps it to feel familiar to its audience. The summary and pointed questions at the end of each chapter are an excellent touch to wrap things up and prepare the reader for what comes next.Robert Houdeshell and Packt should be very proud of this addition to the available knowledge bank of Microsoft Dynamics subjects. Really well done.
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Howard Swerdloff May 27, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Microsoft Dynamics 365 Project Operations provides just the right amount of depth to get up and running with Project Operations quickly. I used it as guidance in setting up a new environment and found the explanations easy to understand and follow. The chapters are broken down so that you can focus in on exactly what you need. I would recommend this book for anyone just getting started with Microsoft Dynamics 365 Project Operations.
Amazon Verified review Amazon
Julian Sharp Jul 24, 2021
Full star icon Full star icon Full star icon Full star icon Full star icon 5
Dynamics 365 Project Operations is a very complex business application. Books written about Dynamics 365 tend to be written for the technical specialist around the tasks to implement and customize the app, this book is very much aimed at the people who will use Dynamics 365 Project Operations, the practice manager, the salesperson, the project manager, the resource manager, and individual project contributors. The style of writing reflects the intended audience for the book.This book is very much a how to properly make use the Dynamics 365 Project Operations app to get the most out of the app for your organization. Although Dynamics 365 Project Operations can use used by many different types of project orientated organizations, it does tend to focus on professional services organizations rather than on engineering and constructions projects.The book starts with a general introduction to projects and Project Operations functionality, what is involved in selling and running projects, and the challenges faced coordinating projects within organizations across different systems.The book then provides an understanding how Microsoft 365, Dynamics 365, and the Power Platform fit together to allow users to collaborate in an end-to-end solution for managing projects.There is a lot involved in setting up Dynamics 365 Project Operations, and the book explains the different deployment models, and the steps involved.The book then switches to explain how project sales are made with opportunities, quotes, and contracts. It explains the how you can include both project-based lines and product-based lines on opportunities and quotes. I think I would have liked more explanation on different contract types, and when the bills are generated as this is quite a complex area but what is provided is a good introduction to this topic.We then explore how project managers use the Dynamics 365 Projects Operations app. This is probably the most valuable chapters in the book as they explain how projects are resourced and revenues forecasted. It shows how the resource manager allocates resources to multiple projects balancing across all project resource requests. This is where Dynamics 365 Projects Operations can really make a difference for organizations that run multiple parallel projects.Capturing time and expenses on projects are essential for managing projects. The book shows how project team members can record their time and expenses against project items. The book then shows how approvals turn into actuals that are applied and billed against the project.I like there is a link to a series of short videos that demonstrate some of the functionality as it takes a lot to setup Project Operations for yourself to be able to see how the applications actually works. So, if you are interested in adopting Dynamics 365 Project Operations within your organization this is a good resource to help you understand what is involved and what it might look like.The book finishes off with using the billing functionality in Dynamics 365 Project Operations and then producing reports and analysis of project profitability.One bit of advice if you are starting with Project Operations is to read this book from start to finish before starting your deployment. There are lots of little nuggets of information spread around the chapters and if you simply follow the book as you are creating and managing your project, then, for instance, when you get to the final chapter on billing you will realize there are some settings you should have probably set on your project contract beforehand.This book is a good reference for setting and managing projects using Dynamics 365 Project Operations and provides much needed guidance for users with the key roles on projects.
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What is your returns and refunds policy? Chevron down icon Chevron up icon

Return Policy:

We want you to be happy with your purchase from Packtpub.com. We will not hassle you with returning print books to us. If the print book you receive from us is incorrect, damaged, doesn't work or is unacceptably late, please contact Customer Relations Team on customercare@packt.com with the order number and issue details as explained below:

  1. If you ordered (eBook, Video or Print Book) incorrectly or accidentally, please contact Customer Relations Team on customercare@packt.com within one hour of placing the order and we will replace/refund you the item cost.
  2. Sadly, if your eBook or Video file is faulty or a fault occurs during the eBook or Video being made available to you, i.e. during download then you should contact Customer Relations Team within 14 days of purchase on customercare@packt.com who will be able to resolve this issue for you.
  3. You will have a choice of replacement or refund of the problem items.(damaged, defective or incorrect)
  4. Once Customer Care Team confirms that you will be refunded, you should receive the refund within 10 to 12 working days.
  5. If you are only requesting a refund of one book from a multiple order, then we will refund you the appropriate single item.
  6. Where the items were shipped under a free shipping offer, there will be no shipping costs to refund.

On the off chance your printed book arrives damaged, with book material defect, contact our Customer Relation Team on customercare@packt.com within 14 days of receipt of the book with appropriate evidence of damage and we will work with you to secure a replacement copy, if necessary. Please note that each printed book you order from us is individually made by Packt's professional book-printing partner which is on a print-on-demand basis.

What tax is charged? Chevron down icon Chevron up icon

Currently, no tax is charged on the purchase of any print book (subject to change based on the laws and regulations). A localized VAT fee is charged only to our European and UK customers on eBooks, Video and subscriptions that they buy. GST is charged to Indian customers for eBooks and video purchases.

What payment methods can I use? Chevron down icon Chevron up icon

You can pay with the following card types:

  1. Visa Debit
  2. Visa Credit
  3. MasterCard
  4. PayPal
What is the delivery time and cost of print books? Chevron down icon Chevron up icon

Shipping Details

USA:

'

Economy: Delivery to most addresses in the US within 10-15 business days

Premium: Trackable Delivery to most addresses in the US within 3-8 business days

UK:

Economy: Delivery to most addresses in the U.K. within 7-9 business days.
Shipments are not trackable

Premium: Trackable delivery to most addresses in the U.K. within 3-4 business days!
Add one extra business day for deliveries to Northern Ireland and Scottish Highlands and islands

EU:

Premium: Trackable delivery to most EU destinations within 4-9 business days.

Australia:

Economy: Can deliver to P. O. Boxes and private residences.
Trackable service with delivery to addresses in Australia only.
Delivery time ranges from 7-9 business days for VIC and 8-10 business days for Interstate metro
Delivery time is up to 15 business days for remote areas of WA, NT & QLD.

Premium: Delivery to addresses in Australia only
Trackable delivery to most P. O. Boxes and private residences in Australia within 4-5 days based on the distance to a destination following dispatch.

India:

Premium: Delivery to most Indian addresses within 5-6 business days

Rest of the World:

Premium: Countries in the American continent: Trackable delivery to most countries within 4-7 business days

Asia:

Premium: Delivery to most Asian addresses within 5-9 business days

Disclaimer:
All orders received before 5 PM U.K time would start printing from the next business day. So the estimated delivery times start from the next day as well. Orders received after 5 PM U.K time (in our internal systems) on a business day or anytime on the weekend will begin printing the second to next business day. For example, an order placed at 11 AM today will begin printing tomorrow, whereas an order placed at 9 PM tonight will begin printing the day after tomorrow.


Unfortunately, due to several restrictions, we are unable to ship to the following countries:

  1. Afghanistan
  2. American Samoa
  3. Belarus
  4. Brunei Darussalam
  5. Central African Republic
  6. The Democratic Republic of Congo
  7. Eritrea
  8. Guinea-bissau
  9. Iran
  10. Lebanon
  11. Libiya Arab Jamahriya
  12. Somalia
  13. Sudan
  14. Russian Federation
  15. Syrian Arab Republic
  16. Ukraine
  17. Venezuela