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Mastering ServiceNow

You're reading from   Mastering ServiceNow Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version

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Product type Paperback
Published in Oct 2016
Publisher Packt
ISBN-13 9781786465955
Length 656 pages
Edition 2nd Edition
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Author (1):
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Martin Wood Martin Wood
Author Profile Icon Martin Wood
Martin Wood
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Table of Contents (12) Chapters Close

Preface 1. ServiceNow Foundations 2. Developing Custom Applications FREE CHAPTER 3. Server-Side Control 4. Client-Side Interaction 5. Getting Things Done with Tasks 6. Events, Notifications, and Reporting 7. Exchanging Data – Import Sets, Web Services, and other Integrations 8. Securing Applications and Data 9. Diagnosing ServiceNow – Knowing What Is Going On 10. Packaging with Applications, Update Sets, and Upgrades 11. Making ServiceNow Beautiful with Service Portal and Custom Interfaces

Organizing groups and users

In Chapter 2, Developing Custom Applications, the User table was extended to create the home for the Guest records. It is generally a good idea to keep all your users in the User [sys_user] table, since it lets you use things such as notifications and Connect easily and effectively.

To organize users, put them into groups. Groups and users have a many-to-many relationship. One person can be a member of many groups, and a group can have many members.

Tip

Groups are stored in the sys_user_group table. The relationship between groups is stored in the Group Members[sys_user_grmember] table.

Groups are also hierarchical. A group has a reference field pointing to the group table, letting you build up a parent-child structure. A person in a child group is also treated as a member of the parent group in most circumstances.

There are many different uses for groups. To help sort them, there is a list field called Types, though it is not on the form by default. This points...

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