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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Toc

Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE FREE CHAPTER 2. Implementation Methodology 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Preparing Functional and Technical Design Documents

This chapter will help you to understand how to prepare Functional Design Documents (FDDs) and Technical Design Documents (TDDs). We will cover what FDDs are and how they are used. We will also cover the information that is commonly included in an FDD. This chapter will help you to know more about the features of a good FDD.

Next, you will learn about TDDs and the information commonly included in a TDD. You will also learn about infrastructure diagrams for a mid-sized Dynamics 365 CE deployment. Later, you will understand the Dynamics 365 CE application architecture and its extension points.

The main topics that we are going to discuss in this chapter are as follows:

  • Understanding functional and technical design
  • Preparing an FDD
  • Preparing a TDD
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