The success of a platform-based model isn't just determined by having good self-service capabilities. Having a fluent and dynamic communications structure that ensures the platform team communicates and collaborates effectively, not only among themselves but also with other parts of the organization, is crucial to avoid silos and also prevent the negative effects of Conway's law.
Therefore, a comprehensive view, illustrating the sorts of communication channels and interactions that would be expected across the team, can be extremely useful in achieving an organization that is not just effective in terms of providing tools, but that can also communicate and collaborate effectively.
The following is an example of how such a view could look:
As can be seen, the model...
