Bibliography
Jill Konrath, SNAP Selling and Selling to Big Companies, http://www.jillkonrath.com
Ramsey, Rosemary, and Ravipreet S. Sohi, Listening to Your Customers: The Impact of Perceived Salesperson Listening Behavior on Relationship Outcomes, Journal of the Academy of Marketing Science, 25 (Spring), 127-137, 1997
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Anne Miller, presentation and sales specialist, http://www.annemiller.com, author, The Tall Lady with the Iceberg