Chapter 15 – Setting Up a Cognitive NLP UI/CUI Chatbot
- Can a chatbot communicate like a human? (Yes | No)
No. Communicating like a human means being human: having a body with body language, sensations, odors, fear hormones, and much more. Chatbots only emulate these behaviors.
- Are chatbots necessarily AI programs? (Yes | No)
No. Many call centers use the "press 1, press 2 … press n" method, which requires careful organization but no AI.
- Chatbots only need words to communicate. (Yes | No)
The answer is not a clear-cut one.
Yes. Simple chatbots can communicate with words in a controlled situation.
No. When polysemy (several meanings for the same word or situation) is involved, pictograms and more add more efficient dimensions.
- Do humans only chat with words? (Yes | No)
No. Humans express themselves through the tone of their voice, body language, or music, for example...
