Chapter 8: Integrating Third-Party AI Services
This, too, will be a hands-on chapter that takes you through three examples of custom development. In this case, we are using external third-party services as part of normal Sales/Service workflows on Salesforce. The first example will train a custom prediction model to predict the likelihood of a support case resulting in legal liability using Amazon SageMaker, the second will extract key phrases from a case, and the third will bring in automated translations with the Google Translation API. As part of each feature discussion, it will reference the Pickled Plastics Ltd. scenario that is used throughout the book to give a real-world grounding.
In this chapter, we're going to cover the following main topics:
- Introducing the examples
- Predicting with a custom model using AWS SageMaker
- Extracting key phrases with Azure Text Analytics
- Translating text with Google Translate
After completing this chapter, you...
