Acknowledgements

In your career, you meet people who educate and inspire you in a way that instills not only new ways of thinking but also the confidence to take on the road to success. In addition to my gratitude to Mars, Incorporated for giving me numerous opportunities to learn and grow, I am deeply indebted to my colleagues and students who taught me through challenge and discourse on topics of professional interest.

My special thanks to Mike Foresman, a colleague and friend, with whom, as a “Dream Team” we jointly facilitated many workshops and conducted numerous After Action Reviews for clients in North America and elsewhere.

My editor, Lauren McCafferty, has been instrumental in not only correcting my grammar and sentence structures, but also suggesting ideas to make the flow of this professional “story” better. I am grateful to her for her contribution.

My publisher and friend, Steve Hoberman, and his staff have been once again a pleasure...