What this book covers
Chapter 1, Understanding UiPath Platform Constructs and Setup, provides an introduction to UiPath platform products and also explains the core architecture components. It will also cover the basic setup of Orchestrator, program organization, and robots.
Chapter 2, Defining UiPath Support Strategy, Framework, and Models, provides an overview of the UiPath RPA support framework and model. It shares the best practices during onboarding a new process in support and also covers alignment with the RPA Center of Excellence (CoE), Enterprise monitoring, security, infrastructure, and teams. This chapter will also explain how and when internal and external teams including the UiPath support team need to be involved.
Chapter 3, Setting Up UiPath Support Enablers, provides an overview of UiPath RPA support components. In addition to this, you will learn how to set up RPA monitoring, reporting, and deployment. This chapter also covers how to set up continuous improvement with the help of alerts, and also touches upon custom common support utilities that will enhance RPA support performance.
Chapter 4, UiPath Orchestrator Administration, provides an overview of UiPath Orchestrator administration. You will learn how to use UiPath Orchestrator to perform system and tenant administration. The chapter will deep-dive into robot, license, process, and job management. Finally, other supporting features of Orchestrator will also be covered.
Chapter 5, Robot Management and Common Support Activities, provides an overview of UiPath robot administration and discusses real-life support activities. It then introduces the different priorities of support requests based on SLA and also covers how to handle complex support requests such as infrastructure and application migration.
Chapter 6, DevOps in UiPath, provides an overview of using DevOps concepts in UiPath programs. In addition to providing an overview of the overall automated delivery process, this chapter also introduces continuous integration and delivery using the UiPath Jenkins plugin and integration with GitHub. Finally, this chapter enables the user to understand how the change management process is integrated with the Jenkins pipeline.
Chapter 7, Monitoring and Reporting in UiPath, provides an overview of the UiPath monitoring and reporting framework. The next sections cover different types of monitoring and reporting at various levels of the framework, such as business, application, and infrastructure. This chapter finally covers different monitoring and reporting options.
Chapter 8, UiPath Maintenance and Upgrade, provides an overview of UiPath RPA platform maintenance and upgrade activities. It starts with regular platform maintenance activities such as database maintenance, and then touches on RPA infrastructure and supports platform maintenance as well. This chapter also covers the upgrade runbook, which will be really helpful for the UiPath support team.
Chapter 9, UiPath Support – Advanced Topics and Future Trends, provides an overview of UiPath RPA advanced support areas, such as the UiPath self-service catalog. Then it will introduce how different custom UiPath support and monitoring utilities can be built and utilized to add value to the setup.
The next section will deal with how support personnel will support UiPath requests related to IT security, risk, and audit. It also covers how to extend the core support principles to support the extension of UiPath RPA platform components such as the test suite, chatbots, document understanding, apps, data, and integration services as well. Finally, this chapter will cover future trends in the UiPath support space, such as automated support, containerized deployments, and multi-vendor ecosystems.
