P3 – A low-priority support request
A support request is categorized as a low priority when the impact on business operation and urgency to solve it is relatively low. In the ABC Insurance Corporation RPA support team, low-priority requests are usually categorized as P3 tickets, and an accepted SLA might also apply. The quantity of P3 requests will usually be high, hence most of the UiPath support personnel’s time will be spent on these tickets.
A few common P3 support requests handled by Jennifer are outlined in this chapter section. Let’s get into the details of these requests in the next section.
S1 – Managing business users in the audit report
Process: An Unattended bot executes periodic business rule updates in the customer relationship management (CRM) system. The changes made by the bot are then shared with the business leadership over audit report via email.
Issue: There is a change in leadership; therefore, a new member needs to be...
