DX Law #2: It's About Digital Transformation, Not Digitalization
Digital Transformation is about reinventing your customer engagements and business operations with continuously learning AI capabilities to derive and drive new sources of customer, product, service, and operational value.
Digital Transformation is more than just digitalization, which is the integration of digital technologies such as web-based apps, mobile devices, and sensors into existing operational processes. digitalization enhances or replaces human-centric processes with digital technologies, such as transmitting current patient health and wellness data to the cloud using mobile devices, apps, and sensors on a real-time, granular basis instead of requiring patients to physically travel to a care facility on an as-needed basis and have their vital health and wellness numbers manually recorded by a nurse (see Figure 8.3).
Figure 8.3: Digitalization versus Digital Transformation
Digital Transformation...