The case for investment in security
The ServiceNow platform spans many critical use cases in the typical enterprise, from human resources (HR) to information technology (IT), from legal to customer service. The value that stems from having ServiceNow support for these processes is often rooted in the availability of relevant data and orchestration abilities, which means that any breach of the data in ServiceNow can result in the loss of information and the potential for a malicious actor to exercise control over systems or infrastructure in your network.
Unfortunately, the investment in the security of your ServiceNow instance should go almost unnoticed if all goes well. A strong security posture deters attackers who prefer to aim at easier targets, and years of uneventful operation can make it appear as if the need to focus efforts on security is limited. Nonetheless, the potential impact of even a single mistake is so large that you should be continuously monitoring and improving...
