Chapter 32. Securing Applications and Data

Data is often one of the most important assets of a business, and your ServiceNow instance is likely to contain a lot of it. Companies are often concerned about the mechanisms that protect data in ServiceNow in order to control against various types of loss:

• Stolen financial information, which can create loss of revenue, customers, and partners as well as leading to fines or legal action
• Personally identifiable information (PII), which must be secured to ensure that data privacy laws and the privacy of your employees are respected
• Information regarding the separation of duties and authority checking, such as during approvals and when updating other sensitive information
• Knowledge-based information, such as trade secrets and other intellectual property

Security should be included from the beginning. The ServiceNow platform provides a wide variety of functions and capabilities to protect against data loss and unauthorized manipulation. In this chapter...