Tracking each page request

Each time that a user attempts to access something in ServiceNow-a list, a form, or anything else-the request is logged along with several useful data points in the Transaction Log:

• The exact date and time at which the request was managed
• The type of item, which includes Form, REST, List, Scheduler, Report, and SOAP.

 

Note

You may notice just how many REST requests UI16 runs for Connect. Sometimes they become overwhelming, so you may want to filter them out. Note that AJAX requests are not recorded.

• The URL that often includes the query or record that was being accessed, for example, /x_hotel_maintenance_list.do?sysparm_query=active=true.

 

Note

If the request is an update to a record, this will most likely occur through a UI action that contains the whole form as parameters. The action name of the UI action is recorded in a URL parameter called sys_action. The value of the parameter is the sys_id of the UI action.

• The username that made the request
• The IP address from which...