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Salesforce B2C Solution Architect's Handbook

You're reading from   Salesforce B2C Solution Architect's Handbook Leverage Salesforce to create scalable and cohesive business-to-consumer experiences

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Product type Paperback
Published in May 2024
Publisher Packt
ISBN-13 9781804619902
Length 464 pages
Edition 2nd Edition
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Authors (2):
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Melissa Murphy Melissa Murphy
Author Profile Icon Melissa Murphy
Melissa Murphy
Mike King Mike King
Author Profile Icon Mike King
Mike King
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Table of Contents (22) Chapters Close

Preface 1. Part 1:Customer 360 Component Products
2. Chapter 1: De-Mystifying Salesforce FREE CHAPTER 3. Chapter 2: Supporting Your Customers with Service Cloud 4. Chapter 3: Direct-to-Consumer Selling with B2C Commerce 5. Chapter 4: Engaging Customers with Marketing Cloud 6. Chapter 5: Know Your Customer with Data Cloud (DC) 7. Chapter 6: Salesforce Ecosystem – Building a Complete Solution 8. Part 2: Architecture of Customer 360 Solutions
9. Chapter 7: Role of a Solution Architect 10. Chapter 8: Integration Architecture Options 11. Chapter 9: Creating a 360° View of the Customer 12. Chapter 10: Customizing for Common Business Needs 13. Chapter 11: Enterprise Integration Strategies 14. Part 3: Salesforce Certified B2C Solution Architect
15. Chapter 12: Exam Preparation Tools and Techniques 16. Chapter 13: Prerequisite Certifications 17. Chapter 14: Commerce and Integration 18. Chapter 15: Certification Scenarios 19. Assessments 20. Index 21. Other Books You May Enjoy

B2C Commerce APIs and integrations

As is true with any integration scenario, successfully integrating B2C Commerce into the larger B2C Solution Architecture is largely a function of understanding the available integration options. It does little good to understand the underlying data model if you don’t know how to access it from another system!

Unlike the Lightning Platform, B2C Commerce implementations still traditionally make heavy use of file-based integrations for data feeds, though API options are available. We’ll cover both file-based integrations and API options in the following sections.

Feed-based integration support

B2C Commerce has native support for the following, FTP, SFTP, and WebDAV, server integrations. Of the three, WebDAV is the only type that B2C Commerce can host natively. All files sent to or retrieved from a B2C Commerce instance must use WebDAV.

Despite that, the most common pattern by far is to leverage an outside SFTP server to host...

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