Operational Excellence

Welcome back, brave explorers of the Salesforce wilderness! Today, we’re setting our sights on the thrilling land of operational excellence. As with the mythical city of El Dorado, it promises riches beyond belief—customer satisfaction, revenue growth, and, if we’re lucky, a little less hair-pulling during our workday.

Our journey through the rugged terrains of operational excellence will involve traversing through some very intriguing landscapes, as follows:

• The forest of efficient processes and workflows: In this dense jungle, we’ll learn how to cut through the clutter, establish clear paths, and ensure our journeys (read: business operations) are as smooth as a well-oiled machine. Don’t worry—we’ve got some handy machetes (process tools) to help us on this one.
• The river of high-quality customer support: Next, we’ll cross this mighty river, uncovering the secrets of keeping...