RPA Bots are using NLP and Natural Language Understanding (NLU) to interact with customers and employees through voice or text. With RPA and chatbots, users can converse with automated processes in natural language.
Through these conversational AI solutions, enterprises are expanding in terms of the variety and complexity of the use cases that are being automated. You can expose this automation to customers and employees through these conversational channels. End users can now interact with your automation through mobiles, the web, and even social apps. The inclusion of these conversational journeys improves end user experiences.
