Configuring the behavior of child incidents when resolving, reactivating, and closing the parent incident
SCSM supports parent child relationships for the incident class. This recipe provides the steps required for the automatic configuration of child incidents, when there is a change to the parent incident.
Getting ready
You must ensure you have successfully installed the SCSM product, are a user in the SCSM Administrators role, and have the SCSM console open.
How to do it...
There are three options you can configure for the parent incident settings, as follows:
Auto resolution of child incidents
Auto reactivation of child incidents
Status of child incidents when linked to a parent
These three options are discussed in the next section:
Navigate to Service Manager Console | Administration | Settings | Incident Settings and click on Properties under Tasks.
Select the Parent Incident tab on the left and set the following:
Auto resolution of child incidents
Auto reactivation of child incidents
Status...
