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Mastering Salesforce CRM Administration

You're reading from   Mastering Salesforce CRM Administration An Advanced Administration Certification Handbook

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Product type Paperback
Published in Mar 2017
Publisher
ISBN-13 9781786463180
Length 412 pages
Edition 1st Edition
Concepts
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Author (1):
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Rakesh Gupta Rakesh Gupta
Author Profile Icon Rakesh Gupta
Rakesh Gupta
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Toc

Table of Contents (13) Chapters Close

Preface 1. A Deep Dive into the Salesforce Lightning Experience 2. Security Settings in Salesforce FREE CHAPTER 3. Territory Management 4. Extending Salesforce with Custom Objects and Applications 5. Getting More Value from Sales Cloud 6. Increasing Service Agent Productivity by Using Service Cloud 7. Optimizing Business Processes with Visual Workflow and Approval Processes 8. Automating Complex Business Processes 9. Analyzing Productivity with Reports and Dashboards 10. E-mail and Mobile Administration 11. Different Ways of Deploying an Application between Environments 12. Basics of Apex and Visualforce Page

Managing product and price books


Products are the backbone of any system. Products are the physical products or services that you sell to customers. Your sales reps can use the products to generate sales quotes, marketing campaigns, contracts, or orders. Your service reps might also use products to create customer service cases. When you see the detail page of an opportunity, quote, order or service contract, the opportunity product related list, or the quote line items, the related list displays the linked products for that record.

Once you have listed all the products in Salesforce, then you can associate it with multiple price books with different prices. Price books are used for selling products at different prices based on the geography and business year, or based on the agreement with a customer:

PricebookEntry is a junction object that has an associate product in a price book. It means you can add one product to multiple price books. There are two main prices in price books. One...

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