Troubleshooting tips for reconciling bank and credit card accounts
There will be times when you might encounter an issue with reconciling your bank or credit card statements to QBO. If you are having trouble with getting to a $0.00 difference as shown in step 3 above, here are a few troubleshooting tips you can try:
- Narrow the search down to the transaction type. To do this, compare the total withdrawals on the bank/credit card statement to the total payments in the reconciliation window, as shown below:
Figure 9.20: Reviewing total payments and total deposits
- If they do not match, there is an issue with a payment (withdrawal). Do the same comparison for the deposits. Compare the total deposits on the bank statement to the deposits shown in the reconciliation window. If they do not match, you have an issue with deposits.
- If you discover that you are out of balance for both the payments (withdrawals) and the deposits, tackle them separately...
