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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE FREE CHAPTER 2. Implementation Methodology 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Integrating Dynamics 365 CE with Other Applications

This chapter will help you understand how to integrate Dynamics 365 CE with other applications, such as Power Automate and PowerApps. We will create a sample workflow to send an SMS notification to customers when an automobile service is complete, so you will learn how to send an SMS using Power Automate. We will also create a sample application using PowerApps Studio to create an automobile service request. You will also learn how to use PowerApps Studio, the controls available in PowerApps Studio, and how to create Dynamics 365 CE entity records using PowerApps. Later, we will discuss the Dynamics 365 CE Software Development Kit (SDK), which will help you to understand how to create console application utilities, using the Dynamics 365 CE SDK to interact with customer data.

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