Building an application for customer service
Customer service agents are responsible for answering customer inquiries, resolving issues, and addressing complaints. Their work is crucial for maintaining customer satisfaction and loyalty, which directly affects a company’s reputation and financial success.
Generative AI can assist customer service agents in several ways:
- Sentiment classification: This helps identify customer emotions and allows agents to personalize their responses.
- Summarization: This enables agents to understand the key points of lengthy customer messages and save time.
- Intent classification: Similar to summarization, this helps predict the customer’s purpose and allows for faster problem-solving.
- Answer suggestions: This provides agents with suggested responses to common inquiries, ensuring that accurate and consistent messaging is provided.
These approaches combined can help customer service agents respond...
