Chapter 8. People
This chapter focuses on the people component of the enterprise and provides insights on optimizing this for enhancing agility. The onset of the Information Age has been the trigger for businesses to recognize the importance and the value of knowledge. In this era of disruption, arising from fast-paced change, enterprises are realizing that the foundation of their competitive advantage has shifted from mass production to knowledge-based outcomes. The enablers for knowledge-based outcomes are based on innate human attributes: creativity, innovation, learnability, passion, teamwork, and collaboration, to name just a few. In today's era, it is these attributes that are driving the creation of products and services, compared to labor and capital in the industrial era. It is therefore not surprising that enterprises are recognizing the importance of people as critical enablers of agility.
The chapter will explore the following topics:
The significance of people in agility
People...
