Creating a future state design
With our new understanding of the current state and the pain points of the IT team, we can start by creating a future state design of the automation, as represented in the following diagram:
In the future state design of the use case, we could have a human launch our Druid chatbot (which could be connected to Slack, Microsoft Teams, or via the web), and prompt the chatbot to help with either password resets or application upgrades. Once the chatbot receives the request, it can trigger UiPath automation with an input argument on the specific task (password reset or application upgrade).
Before we go into details on the future state design, it's important to know some of the basics of building a chatbot. All conversational flows contain intent and dialog, which are the building blocks of a chatbot. When we represent a conversation between a person and our...