CSR Ticket management

Finally, we will talk about CSR Ticket management in this section. CSR may not have controls like admin; however, in most cases, they have an option to match admin in Ticket management application. In the following section, we will talk about all CSR authorized CRUD operations on a ticket.

CSR updates a ticket

In this section, we will talk about updating a ticket by CSR with new content, severity, and status in Ticket management:

  @ResponseBody
  @CSRTokenRequired
  @RequestMapping(value = "/by/csr", method = RequestMethod.PUT)
  public <T> T updateTicketByCSR (
      @RequestParam("ticketid") final Integer ticketid,     
      @RequestParam(value="content") String content,
      @RequestParam(value="severity") Integer severity,
      @RequestParam(value="status") Integer status,      
      HttpServletRequest request
      ) {    
    ticketSevice.updateTicket(ticketid, content, severity, status);    
    return Util.getSuccessResult(); 
  }

In the preceding code...